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FAq

When looking for the perfect courier to take care of your requests, it’s understandable that you’ll have a lot of questions. At Red Rocket Couriers, our expert team is on hand to answer any questions you may have and alleviate any worries regarding the transportation of your goods. 

 

So, below we’ve handpicked some of the most popular questions we’re faced with regularly and provided our honest answers. If you can’t find what you’re looking for in the list, please don’t hesitate to contact us and we’ll be more than happy to resolve any queries or concerns you have.

  • How quickly can you get my item collected and delivered?
    We guarantee a 60-minute collection window from the point of booking - and that stands for any location within the UK. The delivery time will depend on the end destination and your individual needs. However, we’re capable of providing efficient same-day delivery.
  • Does it matter how small or large my item or items are?
    In short, no. We specialise in the transportation of goods of all sizes. So, whether it’s an important document or a large heavy load, we can accommodate all different types of items and packages.
  • Will my item be safe and secure?
    You can have complete peace of mind that your item will be delivered in the same condition that it’s collected in. Our experienced team takes all the measures required to ensure a smooth and successful service is provided. Plus, you can track your parcel with real-time updates throughout its journey for full clarity of its location. In the unlikely event of any items being damaged all our drivers have full goods in transit insurance and also public liability insurance.
  • What are your opening hours?
    Quite simply, we never close! We’re open 24 hours a day, 7 days a week, all-year-round - even Christmas Day. We’re determined to provide our customers with unrivalled quality same-day service.
  • What are your charges and how can i pay?
    Unfortunately, there isn’t a flat rate for our jobs as each one varies and is tailored to our clients unique needs. The factors that affect pricing are item size so we can see the most suitible vehicle in our fleetand the transportation distance from collection to destination. Contact us for your fast and free quote today. In regards to payment, you can either make payment over the phone, through our online payment page or you can make payment through invoices (ask for further details).
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